Terms and Conditions

1. Parties

These Terms and Conditions (the “Terms”) govern access to and use of the services provided under the TranscribeMe and TranscribeGo brands (collectively, the “Service”), operated by Rather Ventures, a C-Corporation incorporated in the State of Delaware, United States of America (Employer Identification Number — EIN: 35-2825430), with registered offices at 2810 N Church St, PMB 15600, Wilmington, DE 19802, United States, owner of the Service and of its intellectual property (hereinafter, “TranscribeMe”, “Rather Ventures” or “we”, interchangeably).

In the Argentine Republic, the Service is marketed by FyF & Asociados SRL, CUIT 30-71789845-8, with offices at Padilla 1276, Ciudad Autónoma de Buenos Aires, in its capacity as authorized reseller. Ownership of the Service and of its intellectual property belongs in all cases to Rather Ventures.

TranscribeMe and the User (as defined below) are jointly referred to as the “Parties” and individually as a “Party”.

2. Definitions

For the purposes of these Terms, the following definitions shall apply:

“Bot”: a computer program that simulates interaction with a person, whose purpose is to receive messages, audio files or links, return their transcription and other Results, and maintain interactions by means of artificial intelligence.

“Platform” or “Channels”: any of the means through which the Service is provided: (i) WhatsApp; (ii) Telegram; and (iii) the web application available at transcribego.com (TranscribeGo), including the uploading of files and the transcription of content from third-party links. TranscribeMe may add new Channels in the future.

“Site”: the Service’s website hosted at transcribego.com. The address transcribeme.app serves as a presentation site for the TranscribeMe brand and redirects to the Site.

“Plans”: the modes of access to the Service, whether free or paid, whose features, limits and current prices are published on the Site.

“User”: any natural or legal person who uses the Service, in their own name or on behalf of a third party, and at their own cost.

“User Content”: the audio, files, texts and links (URLs) that the User sends, uploads or provides for processing.

“Result”: the transcriptions, summaries, translations, analyses, articles, infographics, subtitles and other content generated from the User Content.

“Service”: any action performed by the Platform on behalf of the User, as described in these Terms and on the Site, and which may be modified in the future.

3. Acceptance, term and modifications

By accessing the Site, registering, contracting a Plan or using the Service through any Channel, the User represents that they have read, understood and accepted these Terms and the Privacy Policy, which forms an integral part thereof, with both Parties becoming legally bound.

These Terms state their date of last update. TranscribeMe may modify them at any time. Material changes will be notified by reasonable means (in-app, email and/or through the Bot) and will take effect on the date indicated. Continued use of the Service after such effective date constitutes acceptance of the changes.

These Terms remain in force for as long as the User uses the Service and/or maintains an active account or Plan.

4. Cancellation and suspension

The User may cancel their Plan at any time from the billing section of their account at transcribego.com or, depending on the payment processor used, from the subscription management panel of the corresponding provider.

If the User breaches, in whole or in part, these Terms or the Privacy Policy, TranscribeMe may suspend or terminate the account temporarily or permanently, without incurring any liability. Whenever possible and in accordance with applicable law, the User will be notified.

5. Registration, accounts and authentication

Age. Use of the Service by minors under 16 years of age is subject to the supervision and responsibility of their parents, guardians or those responsible for them, who shall be liable for any use contrary to these Terms, to the Privacy Policy or to applicable law.

Account and access methods. On the web, the User may register and sign in using Google, email and password, or a verification code (OTP) by phone. On WhatsApp and Telegram, the account is associated with their phone number or username. The User must provide truthful information and keep it up to date.

Unified accounts and linking. The User may link different access methods (for example, their WhatsApp, Telegram and/or web identities) under a single unified account. When linking accounts, the associated information, minutes and data may be consolidated into a single account, in accordance with the Privacy Policy.

Responsibility for the account. The account is personal and non-transferable. The User is responsible for maintaining the confidentiality of their credentials and for all activity carried out under their account, and must immediately report any unauthorized use. TranscribeMe is not responsible for the use of the account by third parties.

Prohibited use. The User undertakes not to: (i) reverse engineer, decompile or improperly exploit the Service; (ii) allow the use of their account by third parties; (iii) send or process illegal, harmful, defamatory or abusive content, content that infringes the privacy or rights of third parties, or that violates the law; nor (iv) assist others in such conduct.

6. Description of the Service

The Service receives audio, files and links sent by the User and returns their transcription, and may also offer summaries, translations, analysis by means of artificial intelligence, article generation, infographics, export to various formats (for example, PDF and Word), subtitles and reminders, among other functions. The User may also interact with the Bot, which by means of artificial intelligence can answer queries.

The scope, limits and available functions depend on the Channel and the Plan, and are described on the Site. The Service may be modified, expanded or discontinued in the future.

Accuracy. The Result is generated by means of artificial intelligence technology and may contain errors, omissions or inaccuracies. The User accepts that the Result may omit parts of the Content or may not be accurate, up to date or complete, and that its use for any purpose is under their sole responsibility.

7. User Content and third-party content

The User retains ownership of their Content. The User represents and warrants that they hold all necessary rights over the Content they send, upload or whose link (URL) they provide, and that their use of the Service does not infringe the intellectual property or privacy rights of third parties, nor the terms of use of the source platforms (for example, YouTube, TikTok, Instagram or others).

The User is solely responsible for the Content and for the use they make of the Service with respect to it, and shall hold TranscribeMe harmless against any third-party claim arising from such Content or use.

Moderation. In order to ensure safe use of the Service and in accordance with the law, automated content moderation tools may be applied. Should content be detected that infringes these Terms or the law, TranscribeMe may suspend or deny access to the Service, notifying the User where possible.

8. Ownership of the Result

The Result generated from the User Content belongs to the User.

The User grants TranscribeMe a limited, non-exclusive and revocable license to process the User Content for the sole purpose of providing, operating and improving the Service, in accordance with the Privacy Policy. TranscribeMe does not use the User Content to train artificial intelligence models.

9. Plans, payments and billing

Some Plans are free and others require payment. TranscribeMe determines which functions require payment. The features, limits and current prices of each Plan are published on the Site and may be modified; the version in force is the one published at the time of contracting or use. Price changes will be communicated through the Bot and/or the Site.

Taxes. Published prices may not include taxes, which shall be borne by the User as applicable.

Payment processors. Payments are processed, at the User’s choice, through external providers such as Stripe or MercadoPago, among others. Such providers may require and process personal data in accordance with their own policies, which the User should review.

Users in Argentina. For account holders residing in the Argentine Republic, the Service is marketed by FyF & Asociados SRL. Where applicable, prices expressed in US dollars shall be converted into Argentine pesos using as reference the Seller (Vendedor, billete) exchange rate for the US dollar published by Banco de la Nación Argentina, corresponding to the close of the business day immediately preceding the date of charge.

Refunds and right of withdrawal. Consumers enjoy the rights recognized to them by applicable law. In particular, consumers residing in the Argentine Republic have the right of revocation provided for in the Argentine Consumer Defense Law (Law 24.240). Requests may be channeled through support.

Cancellation. Cancellation of a Plan takes effect in accordance with clause 4.1; unless otherwise provided by law, it does not give rise to a pro rata refund of the period already paid.

10. Privacy and data

The processing of personal data is governed by the Privacy Policy, available at transcribego.com, which forms an integral part of these Terms.

Audio and transcriptions. Personal voice notes (WhatsApp, Telegram and voice messages) are automatically deleted once processed, being stored only temporarily for the time necessary to ensure the quality of the service, unless the User expressly authorizes their retention. Uploaded files and transcriptions in the history are retained in association with the User’s account to allow them to manage them, and the User may delete them at any time.

Account deletion. The User may delete their account and the associated data at any time from the platform or by contacting support.

11. Intellectual property

TranscribeMe, TranscribeGo and the other trademarks, logos, software and content of the Service are the property of Rather Ventures or of their respective owners and are protected by applicable law. Their reproduction, use or commercialization without due authorization is prohibited.

The third-party trademarks mentioned belong to their respective owners.

12. Business use (B2B) and API

Services for businesses, including corporate plans, integrations and API access, are governed by a specific commercial agreement that supplements these Terms. In the event of a conflict regarding business use, that agreement shall prevail.

13. Indemnification

The User shall hold TranscribeMe, Rather Ventures, their affiliates, directors and employees harmless against any claim, demand, damage, loss, cost or expense (including attorneys’ fees) arising from their use or misuse of the Service, or from the breach of these Terms, the Privacy Policy or the law.

14. Limitation of liability

To the maximum extent permitted by law, TranscribeMe shall not be liable to the User or to third parties for indirect damages, loss of profit, loss of opportunity or any other harm arising from the use, misuse or inability to use the Service. Nothing in these Terms limits the non-waivable rights that the law recognizes to consumers.

15. Force majeure

TranscribeMe shall not be liable for breaches or delays caused by events of force majeure or fortuitous events beyond its reasonable control.

16. Relationship between the Parties

These Terms do not constitute and shall not be construed as a partnership, agency, employment relationship or joint venture between the Parties.

17. Partial invalidity and non-waiver

If any provision of these Terms is deemed invalid or unenforceable, it shall be replaced by a valid one that pursues the intention of the Parties, and the remaining provisions shall remain in full force and effect.

TranscribeMe’s failure to exercise a right shall not imply a waiver of that or any other rights.

18. Governing law and jurisdiction

These Terms are governed by the laws of the State of Delaware, United States, and the Parties submit to the jurisdiction of its courts.

Consumers. The foregoing does not deprive Users who qualify as consumers of the protection of mandatory rules or of the forums recognized to them by the legislation of their country of residence.

19. Contact

For any questions regarding these Terms, you may contact us at support@transcribeme.app.